911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team鈥檚 efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
In this video, risk management expert Gordon Graham explains how making a point to actively listen can assist first responders while on scene

EMS Trend Survey seeks input for What Paramedics Want in 2025 report
The state-of-the industry survey focuses on wellness, career development and satisfaction in EMS
Combat staffing shortages, rising operational costs and increasingly complex reporting standards
Warren city council voted to have an ordinance written billing the residential facilities for lift assists and other non-emergency calls
Crews in Tyron faced a person pinned by a large tree that fell onto a house
Pilot program in El Cajon diverted some 911 calls to nurses for the appropriate level of care
EMS Products
As part of a $6.3 billion investment, FirstNet will become the exclusive wireless network to offer first responders uninterrupted priority and preemption across the entire AT&T 5G spectrum
A custom-developed CAD interface for omnicore dispatch sends an alert and message for CAD job dispatch information directly to the user鈥檚 radios ensuring no job is missed when the paramedics are away from the in-vehicle CAD terminals
Washington County suit states dispatchers sent law enforcement to crisis calls first before crisis workers
A look at how Orange County鈥檚 pioneering live stream video technology can set the stage for future adoption
EMS Station 37 is expected to reduce wait times in the southwest part of the city, freeing up other units
Kansas City Mayor Mayor Quinton Lucas hopes bonus will increase the number of call takers, help city meet national standards for answering 911 calls
Officials in Ashtabula County held a drill at Conneaut High School and learned what they can improve upon
New Mexico tops the list of U.S. states in terms of 911 call frequency, with 1,169 calls per 1,000 residents
Cellphone carriers are now required to send first responders based on the location of the caller, rather than the nearest cell tower
鈥淚nstead of responding to the majority of 999 calls we receive every day, we want to flip that so we only go to those patients who really, really need a double staffed paramedic emergency ambulance quickly.鈥
Is it the providers鈥 responsibility to stay until the patient can be located? If not, how long is long enough?
Curtis Ambulance official defends Milwaukee medics for not getting out of ambulance to look for patient
Orange County residents dialing 911 will have a text option that will allow them to livestream a video to a dispatcher
911 audio from Fairfax County shows the caller wanting to 鈥渞emain a little subtle,鈥 and have the patient transported to Walter Reed National Military Medical Center
911 calls from the Fort Worth Sandman Hotel explosion reveal panic and confusion
The 鈥淟ost in Translation鈥 campaign highlights the challenges deaf people have in ambulances, EDs
Heavy rain, flooding led to 27 water rescues in Delaware County
MedStar personnel describe their first moments on the scene of the Sandman Signature Hotel explosion
The state-of-the industry survey focuses on wellness, career development and satisfaction in EMS
Former Sedgwick County 911 dispatchers identifed Director Elora Forshee鈥檚 leadership as 鈥渢yrannical,鈥 鈥渄iscriminatory鈥
The FirstNet Health and Wellness Coalition leads efforts to enhance first responder mental wellness through comprehensive strategies and policy changes
Mayo Clinic Health System鈥檚 new hospital will have increased patient monitoring and communication systems
The first university officer arrived within 78 seconds of the gunfire report, and university and city police swarmed the building
The man was rescued 4 miles from where he first called rescuers and spent over an hour in the water, Snohomish Regional Fire and Rescue said
鈥淏ecause of their training, these public servants, these people, were all able to come together and coordinate their efforts to work as a team and save these boys,鈥 the DA said
Have EMS operations failed to keep up with the growing complexity demanded by the communities we serve?
Three EMTs, three dispatchers and one paramedic received the awards during a ceremony at Fitzwilliam Town Hall.
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