By Bill Carey
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DALLAS 鈥� A new digital white paper by , in collaboration with the (NEMSQA), demonstrates how performance measures can be used to 鈥渢ake the pulse鈥� of your EMS system.
explores key performance measures such as effectiveness, safety, satisfaction, equity and efficiency, offering considerations and best practices for extracting insights from the data, NEMSQA stated.
鈥淭his is an excellent complement to our implementation guide, Improving Safety in EMS: Reducing the Use of Lights and Siren,鈥� NEMSQA Executive Director Sheree Murphy said. 鈥淭he information is presented in an engaging and comprehensive way to give all EMS leaders and practitioners a practical introduction to the world of performance measures. Many of these leaders demonstrate their commitment to improvement on a national level through NEMSQA, but also in their everyday quality improvement work at the agency and system level.鈥�
The paper examines:
- How to define 鈥済ood鈥� performance
- Important metrics to monitor
- Tips for benchmarking and comparing your performance to similar agencies
- Visualizing and presenting performance data objectively
- Identifying areas for improvement
- Creating improvement plans
- Monitoring progress
- Case studies from agencies that have used these principles to improve performance
- Relevant NEMSQA performance measures
鈥淚mprovement doesn鈥檛 need to be complicated,鈥� Jeff Jarvis, MD, NEMSQA committee chair for performance measures and an author of the report aid. 鈥淗ow to get started? Adopt the NEMSQA measures, find one where your agency performs below the national benchmark, and get to work.
