/management Management en-US Tue, 15 Jul 2025 16:18:38 GMT /ems-trend-report/digital-edition-what-paramedics-want-in-2025 Download your copy to explore expert analysis, frontline commentary and actionable strategies your agency can implement right now to dig into the drivers behind the burnout spiral Tue, 15 Jul 2025 16:18:38 GMT /ems-trend-report/digital-edition-what-paramedics-want-in-2025 /ems-trend-report/5-essential-public-safety-leadership-skills Uncover the essential competencies that empower public safety leaders to drive positive outcomes and foster resilient teams. Wed, 11 Jun 2025 18:08:08 GMT /ems-trend-report/5-essential-public-safety-leadership-skills /recruitment-and-retention/attract-engage-retain-recruitment-as-a-strategic-advantage-in-public-safety Explore proven public safety recruitment tips, from branding and outreach to retention techniques that build long-term staffing success. Wed, 11 Jun 2025 15:18:49 GMT /recruitment-and-retention/attract-engage-retain-recruitment-as-a-strategic-advantage-in-public-safety /ems-trend-report/digital-edition-what-paramedics-want-in-2025 Download your copy to explore expert analysis, frontline commentary and actionable strategies your agency can implement right now to dig into the drivers behind the burnout spiral Tue, 15 Jul 2025 16:18:38 GMT /ems-trend-report/digital-edition-what-paramedics-want-in-2025 /ems-trend-report/5-essential-public-safety-leadership-skills Uncover the essential competencies that empower public safety leaders to drive positive outcomes and foster resilient teams. Wed, 11 Jun 2025 18:08:08 GMT /ems-trend-report/5-essential-public-safety-leadership-skills /recruitment-and-retention/attract-engage-retain-recruitment-as-a-strategic-advantage-in-public-safety Explore proven public safety recruitment tips, from branding and outreach to retention techniques that build long-term staffing success. Wed, 11 Jun 2025 15:18:49 GMT /recruitment-and-retention/attract-engage-retain-recruitment-as-a-strategic-advantage-in-public-safety /disaster-management/commanding-a-natural-disaster-that-impacts-your-crews Discover how fire departments can prepare for natural disasters, support their teams and ensure operational continuity when their own communities are impacted. Thu, 29 May 2025 14:45:43 GMT /disaster-management/commanding-a-natural-disaster-that-impacts-your-crews /pinnacle/claim-your-seat-at-pinnacle-2025-and-shape-the-next-era-of-ems Join leading EMS professionals for powerful sessions on leadership, workforce trends and system sustainability — and walk away with real strategies for change Wed, 14 May 2025 12:45:23 GMT /pinnacle/claim-your-seat-at-pinnacle-2025-and-shape-the-next-era-of-ems /chief-insights/chief-insights-observe-interact-and-plan It’s hard to sit back and watch when so much work needs to be done, but your team needs stability, not more chaos Thu, 08 May 2025 19:00:00 GMT /chief-insights/chief-insights-observe-interact-and-plan /artificial-intelligence/beyond-the-hype-lessons-on-ai-integration-from-public-safety-professionals AI is not a silver bullet, but when used wisely — and led by values-driven professionals — it can be a powerful ally in advancing service, safety and equity Mon, 31 Mar 2025 13:20:16 GMT /artificial-intelligence/beyond-the-hype-lessons-on-ai-integration-from-public-safety-professionals /ems-training-and-education/q-a-john-ehrhart-on-the-national-perspective-on-issues-facing-ems-leaders The inaugural recipient of the James O. Page Legacy Scholarship reflects on his experience at Pinnacle Fri, 14 Mar 2025 13:37:09 GMT /ems-training-and-education/q-a-john-ehrhart-on-the-national-perspective-on-issues-facing-ems-leaders /billing-and-administration/keep-your-ems-break-room-well-stocked-on-a-budget From coffee, to healthy snacks and hydration options, make sure your EMS crews have everything they need to recharge between shifts with cost-saving subscription options Wed, 19 Feb 2025 14:44:08 GMT /billing-and-administration/keep-your-ems-break-room-well-stocked-on-a-budget /paramedic-chief/prioritizing-leadership-training-for-2025-essential-focus-areas These priorities ensure leaders have the tools to inspire trust, lead effectively, and guide their teams with confidence and expertise Mon, 03 Feb 2025 16:19:01 GMT /paramedic-chief/prioritizing-leadership-training-for-2025-essential-focus-areas /cybersecurity/cybersecurity-for-ems-agencies-on-a-budget Simple steps can go a long way toward protecting public safety agencies in an evolving cyber-risk environment Mon, 02 Dec 2024 16:18:50 GMT /cybersecurity/cybersecurity-for-ems-agencies-on-a-budget /ems-leader-playbook/the-human-resources-disconnect-how-fire-ems-agencies-can-bridge-the-gap It's a two-way street; HR professionals should do more to understand the industry and fire/EMS leaders should better explain the needs of members Mon, 07 Oct 2024 17:43:57 GMT /ems-leader-playbook/the-human-resources-disconnect-how-fire-ems-agencies-can-bridge-the-gap /response-times/n-y-ambulance-service-demands-officials-retract-response-time-statements Twin City Ambulance leader sent a “cease-and-desist” letter to the Tonawanda town supervisor after ambulance service announcement Mon, 07 Oct 2024 14:28:57 GMT /response-times/n-y-ambulance-service-demands-officials-retract-response-time-statements /disaster-management/fema-head-challenges-false-claims-conspiracy-theories-about-hurricane-helene-relief-efforts FEMA Administrator Deanne Criswell said false claims about withholding aid are demoralizing to relief workers Mon, 07 Oct 2024 12:35:24 GMT /disaster-management/fema-head-challenges-false-claims-conspiracy-theories-about-hurricane-helene-relief-efforts /paramedic-survival/why-things-go-right-and-why-things-go-wrong-part-2 When good people get involved in high-risk, low-frequency events, you are much more likely to make a mistake; listen to learn why ongoing training is key for responders Tue, 13 Aug 2024 19:46:01 GMT /paramedic-survival/why-things-go-right-and-why-things-go-wrong-part-2 /ems-leader-playbook/leadership-lessons-from-simone-biles-responding-to-our-limits Practice self-care and do the work on the front end so you have more to give on the back end Fri, 09 Aug 2024 16:45:11 GMT /ems-leader-playbook/leadership-lessons-from-simone-biles-responding-to-our-limits /technology/the-day-the-internet-broke-whats-your-backup-plan The Microsoft/CrowdStrike failure exposed glaring vulnerabilities to our systems and now serves as a critical reminder to train on contingency plans Tue, 06 Aug 2024 19:43:58 GMT /technology/the-day-the-internet-broke-whats-your-backup-plan /911-and-dispatch/its-very-dire-wash-county-to-ask-voters-for-sales-tax-increase-to-fund-911-system-upgrade The planned upgrades would see all Tri-Cities first responders brought onto the newer, digital 800 mhz frequency Sun, 04 Aug 2024 13:00:00 GMT /911-and-dispatch/its-very-dire-wash-county-to-ask-voters-for-sales-tax-increase-to-fund-911-system-upgrade /response-times/ore-county-reaches-compromise-to-quicken-ambulance-response Multnomah County agreed to temporarily change the staffing model that AMR officials said is contributing to a shortage of medical units on the road Fri, 02 Aug 2024 13:21:50 GMT /response-times/ore-county-reaches-compromise-to-quicken-ambulance-response /colo-fire-chief-placed-on-administrative-leave-after-staff-complaints Citing "organizational leadership and cultural challenges" addressed in letters, the board placed the Black Forest Fire/Rescue chief on administrative leave Fri, 02 Aug 2024 13:12:14 GMT /colo-fire-chief-placed-on-administrative-leave-after-staff-complaints /off-duty/public-safety-reads-find-something-for-everyone-in-this-epic-book-list Dive into a curated collection of must-read public safety books, from thrilling accounts and leadership lessons from the front lines, to read-aloud children’s favorites Wed, 15 May 2024 17:05:28 GMT /off-duty/public-safety-reads-find-something-for-everyone-in-this-epic-book-list /preserving-trust-ems-performance-improvement-through-decisive-disciplinary-management/articles/leaderships-role-in-inspiring-excellence-atBTOA2AmGH702sK/ Inspire excellence in EMTs, paramedics and firefighters by praising those who go above and beyond and motivating problematic employees to excel Mon, 13 May 2024 15:54:01 GMT /preserving-trust-ems-performance-improvement-through-decisive-disciplinary-management/articles/leaderships-role-in-inspiring-excellence-atBTOA2AmGH702sK/ /ems-management/roundtable-fire-based-ems-leaders-share-the-benefits-of-a-qa-qi-program A commitment to EMS excellence establishes a lasting reputation of respect, reliability and integrity Thu, 18 Apr 2024 14:27:49 GMT /ems-management/roundtable-fire-based-ems-leaders-share-the-benefits-of-a-qa-qi-program /ems-leader-playbook/chief-insights-establishing-a-results-oriented-culture Sacramento City FD Battalion Chief Erik Saari on creating positive pathways for all members to contribute to the department Thu, 18 Apr 2024 13:46:55 GMT /ems-leader-playbook/chief-insights-establishing-a-results-oriented-culture /ems-management/qualitative-vs-quantitative-data Removing bias in employee evaluations with actionable data-driven metrics Fri, 12 Apr 2024 13:27:45 GMT /ems-management/qualitative-vs-quantitative-data /leadership/credibility-code-building-trust-beyond-the-call The vital role of self-awareness and authenticity in shaping EMS leadership Fri, 15 Mar 2024 17:25:14 GMT /leadership/credibility-code-building-trust-beyond-the-call /ems-management/roundtable-fire-based-ems-leaders-share-the-benefits-of-a-qa-qi-program A commitment to EMS excellence establishes a lasting reputation of respect, reliability and integrity Thu, 18 Apr 2024 14:27:49 GMT /ems-management/roundtable-fire-based-ems-leaders-share-the-benefits-of-a-qa-qi-program /off-duty/public-safety-reads-find-something-for-everyone-in-this-epic-book-list Dive into a curated collection of must-read public safety books, from thrilling accounts and leadership lessons from the front lines, to read-aloud children’s favorites Wed, 15 May 2024 17:05:28 GMT /off-duty/public-safety-reads-find-something-for-everyone-in-this-epic-book-list /ems-products/co-screening/articles/5-tips-for-treating-possible-carbon-monoxide-poisoning-99WXYLgqXeIA4FBj/ The red flags and steps to take to make the scene safer for yourself, other responders and the patients Tue, 23 Jan 2024 21:57:20 GMT /ems-products/co-screening/articles/5-tips-for-treating-possible-carbon-monoxide-poisoning-99WXYLgqXeIA4FBj/ /ems-products/consulting-management-and-legal-services/articles/what-are-the-7-pillars-of-national-ems-officer-competency-P3zMXiBOWxnrbHDK/ EMS Chief Ryan Greenberg discusses the competencies required of EMS officers Thu, 14 May 2015 15:37:34 GMT /ems-products/consulting-management-and-legal-services/articles/what-are-the-7-pillars-of-national-ems-officer-competency-P3zMXiBOWxnrbHDK/ /chief-insights/chief-insights-observe-interact-and-plan It’s hard to sit back and watch when so much work needs to be done, but your team needs stability, not more chaos Thu, 08 May 2025 19:00:00 GMT /chief-insights/chief-insights-observe-interact-and-plan